Hello,<br><br>I am trying to fix an issue for such a time.<br><br>I have created some &quot;Generic Agent&quot; to define priorities and respective queue that the tickets will be forwarded.<br><br>Every 10 minutes, such agents are executed, however, I need a faster service, something about every 2 minutes.<br>
<br>- I have changed some configurations in crons &quot;/opt/otrs/var/cron&quot;, altering the crons for executing every 2 minutes;<br>- I also have changed the source code to show from 00 to 59;<br><br>Is there something different to do for executing the agents every 2 minutes?<br>
<br>Yours sincerely,<br><br>Lucas Schimit <br clear="all"><div><br></div>-- <br><p><b><font color="#666666">Atenciosamente</font></b></p><p><img src="cid:image003.png@01CD2E0B.94B8A820" alt="Descrição: beacon02"></p><p><b><span style="font-size:10pt;color:rgb(102,102,102)"><br>
</span></b></p><p><b><span style="font-size:10pt;color:rgb(102,102,102)">Lucas Schimit</span></b></p><p><b><span style="font-size:8pt;color:rgb(102,102,102)">Operação Brastorage</span></b><span style="font-size:8pt;color:rgb(102,102,102)"><br>
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