Hello all....
 
I  have problem that, sometimes my OTRS system suddenly gets down, giving "500 internal server error" error.
 
For this, I simply restart IIS server and then it starts again. I am using IIS7.
 
What could be the possible reasons? How to do root cause analysis ?
 
Also tell me which module I should use for OTRS in IIS under 'Handler Mapping'- Cgimodule or ISAPIModule ? Currently I am using ISAPI.

 

Thanks a lot for your response...

 

Regards-

 

Pradumna Maheshwari

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