use phone view -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Seth Brundle Sent: 01 September 2003 22:48 To: otrs@otrs.org Subject: [otrs] How does an OTRS user originate a ticket? We have been using OTRS for several months, and although we have found the configuration and setup design a bit confusing and non-intuituve, we have been able to get it to do what we need, and it does it well. One example: it took 3 of us, a Perl/UNIX web programmer and two Linux system administrators with over 20 years of combined experience (and all of whom have used online ticketing systems extensively), about 5 hours to figure out how to make some autoresponses stop sending in German. :| But like I said, once we got the thing configured, it does what we need very well. However, we cannot seem to find any way to originate a ticket to a user, only respond. I know there has to be a way to do this, but we give up. Any help appreciated.