Hi,
I get this error when i got to the Package Manager section:
Software error:
ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.pl !!! I have installed otrs on a ubuntu 10.04 default LAMP and Email installation. root@nagios:~# /usr/share/otrs/bin/SetPermissions.pl /usr/share/otrs/ bin/SetPermissions.pl <1.10.2.1> - set OTRS file permissions Copyright (C) 2001-2009 OTRS AG, http://otrs.org/ Setting permissions on /usr/share/otrs/ Setting permissions on /usr/share/otrs//var Setting permissions on /usr/share/otrs//bin/* Setting permissions on /usr/share/otrs//scripts/*.pl Setting permissions on Kernel/Config.pm Setting owner rw and group ro permissions on /usr/share/otrs// root@nagios:~# ls -l /usr/share/otrs/ total 20 drwxrwxr-x 4 otrs nogroup 4096 2010-06-02 12:40 bin drwxrwxr-x 7 otrs nogroup 4096 2010-06-02 12:40 Kernel -rw-rw-r-- 1 otrs nogroup 6863 2010-02-07 23:30 maintainance.html.dist lrwxrwxrwx 1 root root 20 2010-06-02 12:40 RELEASE -> ../doc/otrs2/RELEASE drwxrwxr-x 6 otrs nogroup 4096 2010-06-02 12:40 scripts lrwxrwxrwx 1 root root 13 2010-06-02 12:40 var -> /var/lib/otrs root@nagios:~#
Can anyone help me? This file may help :
/usr/share/doc/otrs2/README.Debian Cheers, David