Manually run the file.
root#:/ *su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'*
Try to measure the spend time.
Look this...
*time su - otrs -c '/opt/otrs/bin/otrs.PostMasterMailbox.pl'*
real 0m0.393s
user 0m0.296s
sys 0m0.048s
It is get the pop3 mail from gmail.
Regards.
--! *Dilson Tomé
(11) 8013-7803
*
On Tue, Apr 10, 2012 at 11:13, Luca Domenella
Hi Dilson,****
** **
yes its correct, you mean the crontab schedule or the timeout to get the email from the POP3 server ?****
the strange thing is that I see the cron starting every 10 minutes on the cron log:****
** **
Apr 10 15:50:01 otrs crond[27765]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 15:50:01 otrs crond[27766]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
Apr 10 16:00:01 otrs crond[27774]: (root) CMD (/usr/lib64/sa/sa1 1 1)****
Apr 10 16:00:01 otrs crond[27777]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 16:00:01 otrs crond[27779]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
Apr 10 16:00:01 otrs crond[27780]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl >> /dev/null)****
Apr 10 16:01:01 otrs crond[27787]: (root) CMD (run-parts /etc/cron.hourly) ****
Apr 10 16:09:26 otrs crontab[27792]: (root) LIST (otrs)****
Apr 10 16:10:01 otrs crond[27795]: (root) CMD (/usr/lib64/sa/sa1 1 1)****
Apr 10 16:10:01 otrs crond[27798]: (otrs) CMD ($HOME/bin/ otrs.PostMasterMailbox.pl >> /dev/null)****
Apr 10 16:10:01 otrs crond[27799]: (otrs) CMD ($HOME/bin/ otrs.GenericAgent.pl -c db >> /dev/null)****
** **
But just every hour fetching the email from the log messages:****
Apr 9 22:00:49 otrs OTRS-otrs.PostMasterMailbox.pl-10[25444]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 5 email(s) from email/ip address.****
Apr 9 23:11:16 otrs OTRS-otrs.PostMasterMailbox.pl-10[25555]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 7 email(s) from email/ip address.****
Apr 10 00:10:42 otrs OTRS-otrs.PostMasterMailbox.pl-10[25646]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 6 email(s) from email/ip address.****
Apr 10 01:10:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[25745]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 02:20:21 otrs OTRS-otrs.PostMasterMailbox.pl-10[25839]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 03:20:12 otrs OTRS-otrs.PostMasterMailbox.pl-10[25931]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 04:20:32 otrs OTRS-otrs.PostMasterMailbox.pl-10[26506]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 06:20:40 otrs OTRS-otrs.PostMasterMailbox.pl-10[26725]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 3 email(s) from email/ip address.****
Apr 10 08:30:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[26910]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from email/ip address.****
Apr 10 09:41:30 otrs OTRS-otrs.PostMasterMailbox.pl-10[27022]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 10 email(s) from email/ip address.****
Apr 10 10:40:15 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s) from assistenza@burracomania.it/pop.europe.secureserver.net.****
Apr 10 10:42:13 otrs OTRS-otrs.PostMasterMailbox.pl-10[27108]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 14 email(s) from email/ip address.****
Apr 10 11:41:22 otrs OTRS-otrs.PostMasterMailbox.pl-10[27237]: [Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 11 email(s) from email/ip address.****
** **
Im going to check****
** **
regards,**
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
** **
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Dilson Tomé *Sent:* martedì 10 aprile 2012 16:07 *To:* otrs@otrs.org *Subject:* Re: [otrs] strange problem in fetching email****
** **
** **
Run:****
** **
*crontab -l -u otrs | egrep -v '^#|^$'*****
** **
The default output must be like this:****
** **
MAILTO="root@localhost"****
20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null****
30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null****
*/20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null****
*/10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null****
45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null****
10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null****
**/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null*****
01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null****
55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null* ***
35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null****
** **
** **
You may edit the */opt/otrs/var/cron/postmaster_mailbox* and change the default time.****
** **
Than you restart the Otrs Crontab.****
** **
*/opt/otrs/bin/Cron.sh restart otrs*****
** **
Best regards.****
** **
*Dilson Tomé Rainov*****
****
On Tue, Apr 10, 2012 at 10:37, Luca Domenella < Luca.Domenella@bwinparty.com> wrote:****
Hi all,****
****
i dont know why, but the emails are fetched every hour instead of every 10 minutes…****
the crontab is correctly configure the get them very 10 minutes… (the default otrs crontab)…****
****
any idea ?****
****
regards,****
*Luca Domenella*****
T: +39 06 98962316 M: +39 3426919354****
E: luca.domenella@bwinparty.com****
*bwin Italia* Via Adolfo Ravà, 124 00142 Roma (RM)****
www.bwinparty.com****
****
This email and any attachments are confidential, and may be legally privileged and protected by copyright. If you are not the intended recipient dissemination or copying of this email is prohibited. If you have received this in error, please notify the sender by replying by email and then delete the email completely from your system.
Any views or opinions are solely those of the sender. This communication is not intended to form a binding contract unless expressly indicated to the contrary and properly authorised. Any actions taken on the basis of this email are at the recipient's own risk.****
****
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** **
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