Re: [otrs] Notification, Notification(Event), Vs Autoreponse

Hi David, thanks for your step-by-step solution BUT the notifications aren't being sent out (The Auto-response works perfectly fine) I have done the following: 1. Updated Ticket.pm from v 1.412 to v 1.416 2. Selected the following on Admin=>Notification (Event): Recipient : Customer Event : TicketStateUpdate State : Closed successful / Closed unsucsessful Subject: Ticket Closed! []() Text: Hi , Your ticket has been resolved by the support team as follows: (IT Helpdesk) Any idea on what I could be doing wrong? Michael