Hi
Thanks to all who responded. I finally did the following:
backed up Config.pm and Kernel/Config/Defaults.pm (I also did a
mysqldump of otrs database, just in case)
and then in /opt/:
~# tar xvf otrs-3.0.8.tar
~# mv otrs-3.0.8 otrs
~# cd otrs
restored both Config.pm and Defaults.pm from their backups and ran
SetPermissions:
~# ./otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs
--web-user=www-data --web-group=www-data --otrs-group=otrs
this fixed everything up.
Regards
Arturo
2011/10/21 Herman Afandi
Hello Arturo Castro, Hello,
Hi this is my first post. I've searched previous posts and googled for this issue, but I can't get a solution yet.
the issue is that when a customer clicks over a ticket, instead of it, an error message is displayed: ******************************************************************************************** Oops! An Error occurred.
Error Message: No Permission to use this frontend module!
Please contact your administrator.
<![CDATA[ Message: No Permission to use this frontend module! Comment: Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]>
You canSend a bugreport or go back to the previous page.
Error Details:
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission to use this frontend module! Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 ******************************************************************************************** I have been reviewing the System parameters for a couple of days, but I still don't find where the permission got lost... I'd appreciate any help...
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Quality Unit Regards, Herman Afandi --- To rate this answer or view conversation history please follow the link http://atp.ladesk.com/chat/?cid=Hix5e2k1W4Dg7t08