The junk queue is just a normal queue, I guess. So tickets and attachments will stay on your system forever. You could very easily create a Generic Agent job that would delete tickets from the Junk queue, for instance after they have been in there for a week.

Regards,

--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl

On Aug 11, 2009 2:54 PM, "Lars Monsees" <l.monsees@atlantismedia.de> wrote:

Hi,

I couldn´t find info wether the corresponding files will be deleted on disk when a ticket is moved to the junk queue and deleted. If that didn´t happen there would be lots of files cluttering up the disk.

Anyone got any information?


Lars

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/