Hello, there is a configuration of dynamic field to CustomerMap where you can set Customer Information from LDAP resource into dynamic fields and get those assigned and shown in tickets, that way you don't need to modify anything, just create the dynamic fields, map the configuration and set them into Config.pm in the order you want to show. Best Regards. El jue., 14 may. 2020 a las 9:11, Alexis HAUSER (< alexis.hauser@imt-atlantique.fr>) escribió:
Hi,
I found out that it was possible to modify Layout.pm to create a new environment variable.
For example, it's possible to create a new variable called "New Variable" : $Self->{NewVariable} = $ConfigObject->Get('DefaultTheme');
And call it inside a .tt template file using : [% Env('NewVariable') %]
I would like to get a LDAP parameters to define it there, in the Layout.pm This parameter is defined in Config.pm as "UserEntity", which is actually a parameter in our LDAP that we display on a ticket. What should I do to create a new variable containing it's value ? It seems it's not contained inside a ConfigObject but somewhere else...
Regards
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