There&#39;s always an owner to a ticket. By default it&#39;s the root@localhost. It&#39;s also possible not to select an owner, I believe.<br><br><div class="gmail_quote">On Mon, Nov 21, 2011 at 5:23 AM, Tamás Becz <span dir="ltr">&lt;<a href="mailto:tamas.becz@ericsson.com">tamas.becz@ericsson.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi,<br>
<br>
When a new ticket is created via the new phone interface the ticket will be unlocked, yet it&#39;s owner will be the agent registering the ticket. Beside that it sounds a bit inconsistent, it is also a bit misleading. Can I somehow fix this so that there is no owner to the ticket?<br>

<br>
I tried to create a generic agent, but there I can only update the owner, cannot unset it as far as I can see.<br>
<br>
Any help is appreciated!<br>
<br>
Cheers,<br>
tamas<br>
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