8 Nov
2010
8 Nov
'10
8:27 a.m.
Hi Jos, On Nov 5, 2010, at 21:06 , Jos Vos wrote:
What is the reason that you can only select "note-internal" in the close ticket window and not "note-external"? Or is this a bug?
This is a default privacy feature. If you use the web portal, it might be that you do not want your agents to accidentally write internal information in a note viewable per web interface by the customer. Just as an info to you. ///shawn