Hello,
Can anyone guide me why this is happening, is it really a bug?? OTRS people
please reply.
Regards
AG
From: Marco Vannini
To: "User questions and discussions about OTRS."
Cc: otrs-bounces@otrs.org
Date: 01/08/2010 04:30 PM
Subject: Re: [otrs] Problem in Ticket Escalation via Generic Agent
Sent by: otrs-bounces@otrs.org
ops... sorry... not read or not well interpeted. no idea... bug ?
On Fri, Jan 8, 2010 at 11:28 AM, Arpit2 G wrote:
Hello Marco,
I enabled that view now i can see "Escalation view" in agent interface
but
My question was regarding Customer-Interface i.e.
http://X.X.X.X/otrs/customer.pl?Action=CustomerTicketOverView&Type=MyTickets
As soon as ticket got escalated the ticket is no more in "My Ticket"
List.
Regards
Arpit Gupta
From: Marco Vannini
To: "User questions and discussions about OTRS."
Date: 01/08/2010 03:39 PM
Subject: Re: [otrs] Problem in Ticket Escalation via Generic Agent
Sent by: otrs-bounces@otrs.org
Hi,
enabling this button ?
Frontend::Module###AgentTicketEscalationView:
Frontend module registration for the AgentTicketEscalationView object in
the agent interface.
MV
On Fri, Jan 8, 2010 at 11:02 AM, Arpit2 G wrote:
Hello Everyone,
I am trying to use generic agent via web-interface for escalating ticket
from 1st level queue to 2nd level. Tickets are getting escalated but I
am
facing one issue here.
After the ticket has been escalated, that ticket is no more visible in
"My
Tickets" section of Customer web-interface. Can anybody please guide me
what is the mistake here.
Thanks in advance
Regards
Arpit Gupta
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
=====-----=====-----=====
Notice: The information contained in this e-mail
message and/or attachments to it may contain
confidential or privileged information. If you are
not the intended recipient, any dissemination, use,
review, distribution, printing or copying of the
information contained in this e-mail message
and/or attachments to it are strictly prohibited. If
you have received this communication in error,
please notify us by reply e-mail or telephone and
immediately and permanently delete the message
and any attachments. Thank you
