You might browse the ticket_history_type table: (AddNote is 15 in my table) or you can WHERE history_type_id = (select id from ticket_history_type WHERE name="AddNote") or equivalent. On Thu, Jun 30, 2011 at 5:21 AM, Alexandru Cioropina < alexandru.cioropina@conectys.com> wrote:
Hey… First of all, I’m new here, so I apologize in advance if my question has already an answer.****
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So, basically, here’s the fact: the company I work in would like a report to reveal all the notes that were created regarding a ticket. I couldn’t find anything like it in OTRS, so I went to another reporting tool and I ended up with this query:****
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SELECT****
ticket.tn, COUNT(ticket_history.history_type_id)****
AS '# of Notes'****
FROM****
ticket_history****
LEFT JOIN ticket ON (ticket_history.ticket_id = ticket.id)****
WHERE****
ticket_history.history_type_id = 15 AND ticket_history.create_time BETWEEN startDate AND endDate****
GROUP BY****
ticket.id;****
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It’s part of a procedure, so that’s why I have a startDate and an endDate. My question is if anyone of you guys know what history_type_id’s are used when adding a note…****
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Thank you very much in advance.****
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