Re: [otrs] Query regarding CustomerTicketMessage

Hi Gerald, Thanks for the support. Is there any settings / configuration where I need to add the email to make this automatic ticket creation happen. As I am still testing this otrs! I have used my proper email address too, but couldn't see a ticket being created when an e-mail is sent to my address. With regards, Abdul On 1 October 2012 16:17, Gerald Young wrote:

That's what it's supposed to do.

On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed wrote:

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Hi Gerald,

Many thanks for your quick support. I have another query, is it possible that otrs to open a ticket automatically when an email is sent out to its address (Example: noc-support@photobox.com).

With regards,

Abdul

On 29 September 2012 19:29, Gerald Young wrote:

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The reason it's there is so customers don't blindly submit on the default queue. There is more information here: http://forums.otterhub.org/viewtopic.php?f=60&t=7138

On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed wrote:

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Hi All,

I have setup OTRS as our ticketing tool. I am currently trying to

remove

...

...

the default ( - ) from drop down menu of To: address in CustomerTicketMessage to a created queue.

With regards,

Abdul

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-- With regards,

Abdul Sys Admin

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-- With regards, Abdul Sys Admin