Hi,

You can use a virtual host to change the name of the serveur.
For exemple, my server name is svm-otrs and customers access it with the name support directly from http://support.

For that, configure a virtual host in apache (cf doc)
Here my /etc/apache2/vhosts.d/vhosts.conf

<VirtualHost *>

ServerName support

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

DocumentRoot /opt/otrs/var/httpd/htdocs/

Alias /admin "/opt/otrs/var/httpd/htdocs/admin/"

</VirtualHost>

I modify /opt/otrs/var/httpd/htdocs/index.html to redirect to customer.pl (instead of index.pl).
To run admin interface I create a directroy admin under /opt/otrs/var/httpd/htdocs/ and paste the original index.html that redirect to /otrs/index.pl

The last point, in your dns server create an alias between the virtual host name and physical machine name.

Hope this help

James Leiter a écrit :

I'm trying to change the direct URL from http://name/otrs/customer.pl to something simpler and shorter. And if you could use lame mans term, due to being new at Apache
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