Re: [otrs] Change default "Empty Answer"

On 7/19/05, Hamish wrote: [....]

...

I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface.

There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs.

Sorry, I misread you. You might want to look into the System->Signature settings.