I had the same idea with trying to provide a dashboard to display software updates but couldn’t find a solution. I reverted to using the FAQ module with an rss feed to a database that houses our software updates.
Still a work in progress… http://support.power-soft.net/public.pl?Action=PublicFAQZoom;ItemID=10
It sure would be nice to have a customer dashboard like the agent dashboard that could display rss feed like the rss module which I have successfully used to display an rss feed of updates to agents.
Mik Rose | Director, IT - Support Services | PowerSoft Development Corp 1 (250) 642-0295 x23 http://www.power-soft.com Live Support |
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Paul Foley
Sent: Thursday, September 08, 2011 6:48 AM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Provide customers to software updates
Hi Nils,
Yes I have considered FAQ but I was looking for a more obvious way for customers to view and see new updates when they log into the support portal, like a similar link as is currently provided from the support portal. So the question is can a new configurable link tab be added, say for example, a News link? On clicking this link the customer is redirected to XYZ application that handles the workflow from then on.
Regards,
Paul
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck
Sent: 08 September 2011 12:53
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Provide customers to software updates
Dear Paul,
you could try the FAQ module for your idea.
On 08.09.2011, at 13:20, Paul Foley wrote:
Is it possible from the Customers.pl support portal to provide a customer with the capability to view and download new updates (be they a point release or software patch) to a particular product?
For example, XYZ Corporation provides support service to Customer A for a software product X. XYZ would like to provide a News and Update page and/or link that will allow Customer A to view new updates for product X from the support portal.