We are a small outsource support facility for ISP’s we currently have a ASP ticket system. We want to move to OTRS but it has some limitations that keep us from moving forward.

We would like to see a survey system built into the system. We would also like to a layout for customers that allow ISP’s to login and issue alerts to us like equipment problems and other such issues. Also support for database client database searches allow us to search the ISP’s database for specific information that would be added to the ticket such as telephone number username and password information.

Also a more tighter link between the tickets and the clients.