It's been a while but this does not work like I would expect it to.
My Config.pm looks like this (section about ticket numbering):
# Kernel::System::Ticket::Number::Random -->
# random ticket numbers "SystemID.Random" like 100057866352 and 103745394596.
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Date';
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::DateChecksum';
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::Random';
# $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement';
# further config option for Kernel::System::Ticket::Number::AutoIncrement
# (min ticket counter size)
$Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 70000;
After apachectl stop and apachectl start this does not want to fly because the tickets are still nummer DateChecksum.
What am I doing wrong (OTRS 1.2.4) ?
Other settings from that Config.pm are read (like authentication via httpbasicauth) so it should work.
-----Oorspronkelijk bericht-----
Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Robert Kehl
Verzonden: vrijdag 28 mei 2004 4:22
Aan: User questions and discussions about OTRS.
Onderwerp: Re: [otrs] Ticket numbering does not switch
On Wednesday, May 19, 2004 10:42 AM
Lohmeijer, Martijn
Is it correct that ticket numbering does not switch when there are already tickets in the system ?
I wanted to test a switch from DateChecksum to Autoincrement (mincountersize=10000). After stopping and starting Apache the numbering of tickets did not change however.
It's the existing tickets that aren't changed. Numbering applies to newly created tickets only. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/