Eric,
In case you still need it, this can be changed in /opt/otrs/var/httpd/htdocs/skins/Agent/default/css/Core.Default.css
-
Regards,
Robert
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Eric Parlin
Sent: 26 April 2011 23:02
To: otrs@otrs.org
Subject: Re: [otrs] otrs Digest, Vol 31, Issue 52
Can anybody tell me if it's possible to change the colors of the priorities? What I mean is this, We are using OTRS::ITSM 3.0.6 in a telco environment (DWDM, Environmentals, IT, etc...). I have a SolarWinds Orion NPM server which I am using as an SNMP manager to receive the SNMP traffic and forward on the relevant traps via email after formatting the SNMP message. Everything is working well, except that OTRS wants to use 5 as it's highest severity, and a 1 as it's lowest. Telecom is exactly the opposite, a 1 is regarded as the highest severity and a 5 is the lowest. What is happening is that my Critical alarms are being considered the lowest priority (blue) and my lowest alarms are being seen as highest priority (red) and sorted accordingly in the ticket queue view. I cannot find anyway to change this in the SysConfig. Even if I just change the 1's to be Critical (or Very High) the system just flips the colors on me!!! Its been very discouraging. Can anybody help?
> From: otrs-request@otrs.org
> Subject: otrs Digest, Vol 31, Issue 52
> To: otrs@otrs.org
> Date: Mon, 25 Apr 2011 18:35:53 +0000
>
> Send otrs mailing list submissions to
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> or, via email, send a message with subject or body 'help' to
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>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
> 1. Re: How to reset Ticket counters (Oliver Methfessel [MC])
> 2. Re: How to reset Ticket counters (Muhammad El-Sergani)
> 3. How to split a ticket (Muhammad El-Sergani)
> 4. OTRS iPhone (Muhammad El-Sergani)
> 5. Re: OTRS iPhone (Nathan Campbell)
> 6. Re: OTRS iPhone (Muhammad El-Sergani)
> 7. OTRS iPhone (Muhammad El-Sergani)
> 8. Re: OTRS iPhone (Nathan Campbell)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 25 Apr 2011 16:36:14 +0200
> From: "Oliver Methfessel [MC]" <lists@methfessel-computers.de>
> Subject: Re: [otrs] How to reset Ticket counters
> To: otrs@otrs.org
> Message-ID: <4DB586DE.9030407@methfessel-computers.de>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Hi Muhammaad,
>
> Am 25.04.2011 16:29, schrieb Muhammad El-Sergani:
> > Well, being new in general to trouble ticketing systems, this might
> > sound a little bit silly.
> >
> > What I'm concerned about, is the ticket length. It is already long
> > enough, with the date and the system ID. But if I set the minimum
> > length to 2 or 3, then reset the counter every month, that would look
> > as I would be maintaining the length.
> >
> > I didn't know that stats check the counter?!
> >
> The TicketID ist the Number on which a ticketing system knows the case
> to whom the email belongs. You're right, that the default ticketformat
> is too long, have a look in the sysconfig in Core::Ticket and set
> Ticket::NumberGenerator to some other value than DateChecksum (ex.
> AutoIncrement).
>
> It isn't a good idea to reset the counter for this reason, you'll get
> many problems with this.
>
> Greetings
>
> Oliver
>
> --
> Mit freundlichen Gr??en
>
> Oliver Methfessel
>
>
> Methfessel Computers
> Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden
> Kundenb?ro: Kloppenheimer Weg 11, 65191 Wiesbaden
> Gesch?ftsf?hrender Inhaber: Oliver Methfessel
> http://www.methfessel-computers.de
>
>
>
>
> ------------------------------
>
> Message: 2
> Date: Mon, 25 Apr 2011 17:13:00 +0200
> From: Muhammad El-Sergani <msergani@gmail.com>
> Subject: Re: [otrs] How to reset Ticket counters
> To: "User questions and discussions about OTRS." <otrs@otrs.org>
> Message-ID: <BANLkTi=mNT+NdnmP4rE8qWPndiaeNnr3Jw@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Thanks Oliver,
>
> I've done so.
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
>
> On Mon, Apr 25, 2011 at 4:36 PM, Oliver Methfessel [MC] <
> lists@methfessel-computers.de> wrote:
>
> > Hi Muhammaad,
> >
> > Am 25.04.2011 16:29, schrieb Muhammad El-Sergani:
> > > Well, being new in general to trouble ticketing systems, this might
> > > sound a little bit silly.
> > >
> > > What I'm concerned about, is the ticket length. It is already long
> > > enough, with the date and the system ID. But if I set the minimum
> > > length to 2 or 3, then reset the counter every month, that would look
> > > as I would be maintaining the length.
> > >
> > > I didn't know that stats check the counter?!
> > >
> > The TicketID ist the Number on which a ticketing system knows the case
> > to whom the email belongs. You're right, that the default ticketformat
> > is too long, have a look in the sysconfig in Core::Ticket and set
> > Ticket::NumberGenerator to some other value than DateChecksum (ex.
> > AutoIncrement).
> >
> > It isn't a good idea to reset the counter for this reason, you'll get
> > many problems with this.
> >
> > Greetings
> >
> > Oliver
> >
> > --
> > Mit freundlichen Gr??en
> >
> > Oliver Methfessel
> >
> >
> > Methfessel Computers
> > Hauptsitz: Zieglerstr. 25a, 65191 Wiesbaden
> > Kundenb?ro: Kloppenheimer Weg 11, 65191 Wiesbaden
> > Gesch?ftsf?hrender Inhaber: Oliver Methfessel
> > http://www.methfessel-computers.de
> >
> >
> > ---------------------------------------------------------------------
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110425/a4c39cbf/attachment-0001.html>
>
> ------------------------------
>
> Message: 3
> Date: Mon, 25 Apr 2011 17:13:53 +0200
> From: Muhammad El-Sergani <msergani@gmail.com>
> Subject: [otrs] How to split a ticket
> To: otrs@otrs.org
> Message-ID: <BANLkTi=TxwjJJV6L_NgrZdTMa0apgxXq6Q@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi all,
>
> I know how to merge two or more tickets, working fine.
>
> How can I split one that I accidentally merged? i.e. undo the mistake ...
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110425/9b4c0d2e/attachment-0001.html>
>
> ------------------------------
>
> Message: 4
> Date: Mon, 25 Apr 2011 20:20:21 +0200
> From: Muhammad El-Sergani <msergani@gmail.com>
> Subject: [otrs] OTRS iPhone
> To: "otrs@otrs.org" <otrs@otrs.org>
> Message-ID: <BANLkTi=wtnZeXGyJjyWi-KQUus7PPz1ZLw@mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Hi all,
>
> I'm not able to get the iPhone app to work, it's looking for a JSON
> interface. What's that?
>
> --
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
> ------------------------------
>
> Message: 5
> Date: Mon, 25 Apr 2011 13:29:09 -0500
> From: Nathan Campbell <n.campbell@dalsym.com>
> Subject: Re: [otrs] OTRS iPhone
> To: User questions and discussions about OTRS. <otrs@otrs.org>
> Message-ID: <C9DB2692.A1E6%n.campbell@dalsym.com>
> Content-Type: text/plain; charset="us-ascii"
>
>
> If you have installed the iPhone Handler, in the Admin > Package Manager
> you should see a PDF documentation link. The JSON file is installed for
> you along with the iPhone handler.
> In your iPhone app, you will point the client to that file - generally at
> http://<host>/otrs/json.pl
>
> Is your OTRS installation accessible via the Internet or is it only
> internally accessible? You may need to expose it through your firewall for
> the iPhone app to be able to communicate with the server (or - use the
> iPhone over internal wireless)
>
> Good luck!
>
> Nathan Campbell
>
>
> On 4/25/11 1:20 PM, "Muhammad El-Sergani" <msergani@gmail.com> wrote:
>
> >Hi all,
> >
> >I'm not able to get the iPhone app to work, it's looking for a JSON
> >interface. What's that?
> >
> >--
> >
> >Thanks and Best Regards,
> >Muhammad El-Sergani.
> >---------------------------------------------------------------------
> >OTRS mailing list: otrs - Webpage: http://otrs.org/
> >Archive: http://lists.otrs.org/pipermail/otrs
> >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
> ------------------------------
>
> Message: 6
> Date: Mon, 25 Apr 2011 20:33:32 +0200
> From: Muhammad El-Sergani <msergani@gmail.com>
> Subject: Re: [otrs] OTRS iPhone
> To: "otrs@otrs.org" <otrs@otrs.org>
> Message-ID: <BANLkTikBWtksWoGjEJvRV=ScC3eJNMq-Ug@mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Sorry got it guys :)
>
> On Monday, April 25, 2011, Muhammad El-Sergani <msergani@gmail.com> wrote:
> > Hi all,
> >
> > I'm not able to get the iPhone app to work, it's looking for a JSON
> > interface. What's that?
> >
> > --
> >
> > Thanks and Best Regards,
> > Muhammad El-Sergani.
> >
>
> --
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
> ------------------------------
>
> Message: 7
> Date: Mon, 25 Apr 2011 20:34:29 +0200
> From: Muhammad El-Sergani <msergani@gmail.com>
> Subject: [otrs] OTRS iPhone
> To: "User questions and discussions about OTRS." <otrs@otrs.org>
> Message-ID: <BANLkTi=LBxbOS2NmiTH02rSkQHmTyXBH5A@mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Thanks Nathan,
>
> Apparently I had forgotten to download it's package on OTRS :)
>
> Working great now no problem.
>
> On Monday, April 25, 2011, Nathan Campbell <n.campbell@dalsym.com> wrote:
> >
> > If you have installed the iPhone Handler, in the Admin > Package Manager
> > you should see a PDF documentation link. The JSON file is installed for
> > you along with the iPhone handler.
> > In your iPhone app, you will point the client to that file - generally at
> > http://<host>/otrs/json.pl
> >
> > Is your OTRS installation accessible via the Internet or is it only
> > internally accessible? You may need to expose it through your firewall for
> > the iPhone app to be able to communicate with the server (or - use the
> > iPhone over internal wireless)
> >
> > Good luck!
> >
> > Nathan Campbell
> >
> >
> > On 4/25/11 1:20 PM, "Muhammad El-Sergani" <msergani@gmail.com> wrote:
> >
> >>Hi all,
> >>
> >>I'm not able to get the iPhone app to work, it's looking for a JSON
> >>interface. What's that?
> >>
> >>--
> >>
> >>Thanks and Best Regards,
> >>Muhammad El-Sergani.
> >>---------------------------------------------------------------------
> >>OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>Archive: http://lists.otrs.org/pipermail/otrs
> >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> > ---------------------------------------------------------------------
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
>
>
> --
>
> Thanks and Best Regards,
> Muhammad El-Sergani.
>
>
> ------------------------------
>
> Message: 8
> Date: Mon, 25 Apr 2011 13:35:45 -0500
> From: Nathan Campbell <n.campbell@dalsym.com>
> Subject: Re: [otrs] OTRS iPhone
> To: User questions and discussions about OTRS. <otrs@otrs.org>
> Message-ID: <C9DB291D.A1F5%n.campbell@dalsym.com>
> Content-Type: text/plain; charset="us-ascii"
>
> Excellent!
>
> Nathan Campbell
>
>
> On 4/25/11 1:34 PM, "Muhammad El-Sergani" <msergani@gmail.com> wrote:
>
> >Thanks Nathan,
> >
> >Apparently I had forgotten to download it's package on OTRS :)
> >
> >Working great now no problem.
> >
> >On Monday, April 25, 2011, Nathan Campbell <n.campbell@dalsym.com> wrote:
> >>
> >> If you have installed the iPhone Handler, in the Admin > Package Manager
> >> you should see a PDF documentation link. The JSON file is installed for
> >> you along with the iPhone handler.
> >> In your iPhone app, you will point the client to that file - generally
> >>at
> >> http://<host>/otrs/json.pl
> >>
> >> Is your OTRS installation accessible via the Internet or is it only
> >> internally accessible? You may need to expose it through your firewall
> >>for
> >> the iPhone app to be able to communicate with the server (or - use the
> >> iPhone over internal wireless)
> >>
> >> Good luck!
> >>
> >> Nathan Campbell
> >>
> >>
> >> On 4/25/11 1:20 PM, "Muhammad El-Sergani" <msergani@gmail.com> wrote:
> >>
> >>>Hi all,
> >>>
> >>>I'm not able to get the iPhone app to work, it's looking for a JSON
> >>>interface. What's that?
> >>>
> >>>--
> >>>
> >>>Thanks and Best Regards,
> >>>Muhammad El-Sergani.
> >>>---------------------------------------------------------------------
> >>>OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>>Archive: http://lists.otrs.org/pipermail/otrs
> >>>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >> ---------------------------------------------------------------------
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> >
> >
> >--
> >
> >Thanks and Best Regards,
> >Muhammad El-Sergani.
> >---------------------------------------------------------------------
> >OTRS mailing list: otrs - Webpage: http://otrs.org/
> >Archive: http://lists.otrs.org/pipermail/otrs
> >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
>
>
> ------------------------------
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> End of otrs Digest, Vol 31, Issue 52
> ************************************