Re: [otrs] The browser you are using is too old. OTRS runs with a huge

Hi Michiel, Thank you for your reply! Below I have copied our Apache error log if the last couple of minutes. The errors were generated because I pressed F5 in my browser with the login screen displayed. Seems like some permissions have not been set up correctly. With which script can I set those settings right? And with what other script can I recreate the files and folders in /opt/otrs/var/httpd? ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 Message: Can't create directory '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission denied Traceback (25179): Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.35) Line: 595 Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls (v1.35) Line: 111 Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 943 Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 Message: Can't create directory '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission denied Traceback (25179): Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.35) Line: 595 Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls (v1.35) Line: 144 Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 943 Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 Message: Can't create directory '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission denied Traceback (25179): Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.35) Line: 595 Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls (v1.35) Line: 177 Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 943 Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 Message: Can't create directory '/opt/otrs/var/httpd/htdocs/js/js-cache/': Permission denied Traceback (25179): Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 Module: Kernel::Output::HTML::LayoutLoader::_HandleJSList (v1.35) Line: 637 Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentJSCalls (v1.35) Line: 282 Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 944 Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 ERROR: OTRS-CGI-50 Perl: 5.10.0 OS: linux Time: Tue Nov 23 15:49:18 2010 Message: Can't create directory '/opt/otrs/var/httpd/htdocs/js/js-cache/': Permission denied Traceback (25179): Module: Kernel::System::Loader::MinifyFiles (v1.16) Line: 127 Module: Kernel::Output::HTML::LayoutLoader::_HandleJSList (v1.35) Line: 637 Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentJSCalls (v1.35) Line: 300 Module: Kernel::Output::HTML::Layout::Login (v1.334) Line: 944 Module: Kernel::System::Web::InterfaceAgent::Run (v1.57) Line: 603 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 [Tue Nov 23 15:49:18 2010] [error] [client 192.168.1.125] File does not exist: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache, referer: http://opensuseotrs.suzo.int/otrs/index.pl? [Tue Nov 23 15:49:18 2010] [error] [client 192.168.1.125] File does not exist: /opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache, referer: http://opensuseotrs.suzo.int/otrs/index.pl? [Tue Nov 23 15:49:18 2010] [error] [client 192.168.1.125] File does not exist: /opt/otrs/var/httpd/htdocs/js/js-cache, referer: http://opensuseotrs.suzo.int/otrs/index.pl? Message: 6 Date: Tue, 23 Nov 2010 15:32:43 +0100 From: Michiel Beijen Subject: Re: [otrs] The browser you are using is too old. OTRS runs with a huge lists of To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=UTF-8 Hi Erik, it could be that the javascript/css loader mechanism fails on you. Please run bin/otrs.RebuildConfig.pl and carefully check error messages in your Apache error log, if any. -- Mike Met vriendelijke groet / Kind regards / Mit freundlichem Gruß, Erik