Re: [otrs] error creating ticket from POP3 account

27 Oct 2007

      Hi,

I have run the SELECT query on database otrs and this is the result:

mysql> SELECT id,name,valid_id FROM ticket_priority;
+----+-------------+----------+
| id | name        | valid_id |
+----+-------------+----------+
|  1 | 1 heel laag |        1 |
|  2 | 2 laag      |        1 |
|  3 | 3 normaal   |        1 |
|  4 | 4 hoog      |        1 |
|  5 | 5 heel hoog |        1 |
+----+-------------+----------+
5 rows in set (0.00 sec)

mysql>

2007/10/26, Peter Hoogkamer :
...
I will check this as soon as I am back at the head office agian. Can't
reach my server from outside.
Peter
2007/10/25, Torsten Thau :
...
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Peter Hoogkamer schrieb:
...
I think I have checked that but will look there to be sure. What's the
deal here?? I think the popmasterpop3 retrieves the email from the box
and get its information from the email for filling the entries of the
mysql database. There will be an insert query to insert the ticket
into the database, but somehow in between there will be no data given
for the priority field. Which would be a default of 3. But where does
well, apparently the default priority is known, but there seems to be no
 corresponding entry in the DB.
...
OTRS gets it default values when creating a ticket from?? I think that
the error will be there somewhere. I am not a programmer so I am not
sure if it could be a bug or something.
Does somebody have tips for debugging this stuff??
Can you access the database and let us know what the result of the
following query is:
SELECT id, name, valid_id FROM ticket_priority;
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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