Hello
all,
We
would like to receive the tickets from users more via email, less via web
interface.
The
problem is, that when mail comes, customer is not automatically assigned
according email address, unfortunately it must be done manually
zoom>customer>search customer>take this
user>update.
I find
this way as very time consuming, I would like to have some smarter
solution.
Please
help me - is there any possibility to have it automatic?
Thanks
in advance
Marek
Drnak