Hi Israel,
Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
please follow this link to get your packages
http://www.otrs.com/en/open-source/get-otrs/software-download/
OTRS 3.1 introduces a new concept called DynamicFields, that replaces TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc fixed fields in the Database.
Que pases un buen día / Have a nice day!
((enjoy))
Carlos Rodríguez
On Oct 1, 2012, at 5:49 AM, Israel Garcia
Hi everybody
After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from 3.0.5 to 3.0.16 'Queue tickets' are not shown:
When clic on 'Queue view' there's no tickets data found. Any idea why?
Log file is showing:
Appreciate your help.
Thanks.
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