I trying to do both a backup from one system and the recover the data in another system

I'll look at the backup scripts

thanks

2011/12/23 Ugo Bellavance <ugob@lubik.ca>
On 2011-12-22 08:58, Wagner wrote:
Hello,

I have a client that has otrs which I don't know the version, probably
3.0.4, all I see is ITSM 3.0.5, I need make a backup of the data, I did
a dump of the database, I need to recover at first only the ticket
information, which tables I need to recover? Is there any database
difference from otrs 3.0.4 to 3.0.11? or how can I be sure that is
3.0.4? Is there a chance of breaking the database doing a recover from
different versions of otrs like that?

I don´t want to upgrade the currently otrs as there are a lot of
customizations that a different company made and has no documentation,
so I'm almost sure that upgrading otrs will break most of it.

What are you trying to do?  A backup or a recover or both?  You can use the backup scripts included with otrs (look in the bin directory).


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