[otrs] Customer & ticketFreeText

Hi all, Is there a way for a customer to update a ticketfreetext not in just in new ticket notification ? I try to explain a little bit more. We use only web interface for customer & agent. Customer send us request for installation, fault analisys and other. If a request end with a problem, it must be closed with a defect (managed by mercury test directory). both customer and agent are able to open defect so both must be able to close unsuccessfully ticket compiling a ticketfreetext "Defect" but I'm not able (as customer) to see that field in other place out of "New Ticket". I'm still on 2.2.6 (waiting for fedora update to 2.3.1) Thank you in advance. -- Marco Vannini msn: marco69v@hotmail.com talk: marco.vannini@gmail.com