Re: [otrs] Solaris 10 installation - Perl (/usr/local/bin) not found

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 David, thanks for your mail; this is probably the easiest solution. Regards, Bernd On Tue, 25 Aug 2009 09:44:47 -0400 "Buice, David R" wrote:

We are running OTRS on Solaris 10. We simply put in a soft links for perl so that the various perl scripts would find it.

For example we have a soft link of /usr/local/perl to /usr/bin/perl 'ln -s /usr/bin/perl /usr/local/bin/perl'

The directory /usr/bin/perl is itself a soft link to /usr/perl5/5.8.4/bin/perl 'ln -s /usr/perl5/5.8.4/bin/perl /usr/bin/perl' (If this link doesn't already exist).

Once the links were established we had no issues running OTRS' PERL scripts.

I hope this helps.

David Buice Infrastructure Specialist/SDC-INT 2032653 ITIL Foundation Certified

EDS, an HP Company

PSIC Operations 7000 Chicago Rd. Warren, MI 48092-1663 Mailstop 430-202-380

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jose Luis Rodriguez Garcia Sent: Tuesday, August 25, 2009 4:30 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Solaris 10 installation - Perl (/usr/local/bin) not found

It is the only way. You have to hand-edit the first line and correct the route of perl.

Al the shells (sh/ksh/bash/csh), search for the first line to check if it begins with the magic word: #!

If it begins with #!string then execute: string file. It is the way of working of scripts in unix.

Best regards

On 08/24/09 18:28, Stanford P. wrote:

...

We are having similar issues on systems (not Solaris) where the correct version of PERL is not in the place specified within each OTRS .pl script. It does not seem to be an issue in getting the main web interface working, only where you run a script explicitly ___ eg the cron jobs, or otrs.checkModules (there may be other cases too). We are encountering this issue for example on Red Hat with XAMPP installed, where that version of PERL doesn___t live in /usr/bin/perl. It looks as if the value hard-coded in each script takes precedence over the directory order in the PATH variable.

The only solution we have considered so far is manually editing the first line of each .pl file to specify the correct path. Maybe another solution would be to allow this value to be specified and used to customise each install. Interested to hear any other workarounds! Phil

On 24/08/2009 16:42, "Marco Vannini" wrote:

Shouldn't be enough to put /usr/local/bin before /usr/bin in system path (I was think at something like in /etc/profile or in ~/.bashrc o ~/.profile, ...)

MV

2009/8/24 Bernd Plagge -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello Jose,

thanks for your mail.

I did install a new Perl version from www.sunfreeware.com http://www.sunfreeware.com . This version is now in /usr/local/bin.

I want otrs to use /usr/local/bin/perl - not in /usr/bin/perl. The path to perl must be defined somewhere in the otrs configuration file.

I would like to know where I have to adjust the path.

I checked www.sunfreeware.com http://www.sunfreeware.com but can't see and package for apache mod_perl. If there is one what would the name be?

Thanks again, Bernard

On Mon, 24 Aug 2009 16:12:28 +0200 Jose Luis Rodriguez Garcia wrote:

...

It is in /usr/bin/perl

I have compiled/installed mod_perl2, because it isn't in the installation of Solaris.

I had to compile more software for use otrs with Solaris

If you have experience with Solaris, it can be dificult for you configure/compile all the software.

I cant be more easy to you install new perl/apache/mod_perl/my_sql_driver with the pacakages from www.sunfreware.com http://www.sunfreware.com

On 08/24/09 13:08, Bernd Plagge wrote:

...

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1

Hello list,

I've got the job to install the OTRS system on a Solaris 10 machine.

The original Perl version is 5.8.4 (which is too old for otrs). I installed Perl 5.8.8, Apache 2.2.9 and expat Sunfreeware packages. The original packages are in /usr/bin. Perl 5.8.8 is in /usr/local/bin. Apache 2.2.9 is in /usr/local/apache2

But OTRS doesn't find the new version. I think that I need to tweak Config.pm or another configuration file. Does anybody know where I have to specify the new path (/usr/local/bin)?

Also, the original Apache server come with mod_perl2 while the new package doesn't contain mod_perl or mod_perl2. Are there package for Apache mod_perl (yes, I'm new to Solaris).

Any help is appreciated!

Regards, Bernard

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-- Jose Luis Rodriguez Garcia Gerente Unix y Bases de Datos Servicios Gestionados de Alojamiento y Explotacion C/Miguel Yuste, 45. Madrid 28037 Tel. Fijo: (+34) 913534975

E-mail: jose.l.rodriguez@tecnocom.es www.tecnocom.es

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