I tried using Note internal and Note external, but still same thing.
what are we doing wrong?



Message: 4
Date: Wed, 2 Apr 2008 09:13:15 +0200
From: "Nils Breunese (Lemonbit)" <nils@lemonbit.nl>
Subject: Re: [otrs] Customer can't see my comments
To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
Message-ID: <A95687BF-4072-4F7E-9BD1-0EA83DB3EC85@lemonbit.nl>
Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
 
Tony Canale wrote:
 
> Customer can't see my comments:....
> when an agent closes a ticket, with comments, the customer that  
> created the ticket gets the email notification but the comments  
> don't show in the body of the email. (they doesn't show in their  
> customer queue either,... it only states that its been closed by the  
> agents.
>
> The only time that the comments show up is when I use "compose  
> answer email", instead of close link.
>
> why are the comments not showing up?
 
Maybe because the type is note-internal for instance?
 
Nils Breunese