Group membership will prevent engineer from seeing queues to which engineer
does not belong.
In addition, you can assign group(s) to modules in
Sysconfig/Ticket/AgentModuleRegistration to prevent/assign access to that
entry (Status View) by group membership.
"My Queue" is intended for queues you control/can write to.
On Tue, Oct 9, 2012 at 5:39 AM, Adi Ariyanto
Dear All****
** **
Is it possible to be setup that status view only can be seen by certain user(ex:IT Manager,Section Head) but engineer only can see they queue****
** **
And how to make my queue is visble with out rw permission ? my account which is rw permission able to see my queue but one of my team is unable to see myqueue****
** **
Thank You****
** **
** **
Best Regards****
Adi Ariyanto****
Computer Support & Maintenance**** ------------------------------
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