Hi,<br><br>Are dynamic stats fields related to escalations (Escalation*, FirstResponse*, UpdateTime*, Solution*) ALWAYS tied to escalation configurations at the queue level (as opposed to escalation configurations per SLA)?<br>
<br>It&#39;s likely the answer is yes, in which case I have a follow up question. Can dynamic stats reference SLA escalation configs? For example I would like to create a report to see FirstResponseDiffInMin for a specific SLA.<br>
<br>Thanks,<br>Bogdan<br><br>