Thanks for the suggestion Mick, didn't work though :(

Tried [Tom + Jerry] , [Tom+Jerry] , Tom+Jerry

What version of OTRS are you running?




From: "Mick Robinson" <mick.robinson@yrclogistics.co.uk>
To: "'OTRS mailing list'" <otrs@otrs.org>
Date: 17/10/2009 08:39
Subject: Re: [otrs] Dual word searches
Sent by: otrs-bounces@otrs.org





Try using a +
 
[Tom + Jerry]
 
Works on mine
 
Mick
 
 
 
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Emily Flynn
Sent:
12 October 2009 15:37
To:
OTRS mailing list
Subject:
[otrs] Dual word searches

 

Hi,


Just sending this on again, no response to initial mail.


Does anyone know how I can implement dual word searches within FAQ search?


Say for instance, someone wants to search for "phone list", and I have the words "phone" and "list" as the keywords of the article, the article will come up when either the words phone or list are used in the search, but not at the same time... so how can I implement dual word searches?  Putting inverted commas around the two words doesn't work.


OTRS - 2.4.4

FAQ - 1.6.4


Thanks


Emily

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