Hello Steve,

Below, the snapshot of the email I will fetch via OTRS, with some HTML special formatting.
http://imageshack.us/photo/my-images/853/vvre.jpg/


And below, the result, when OTRS fetch the email (via POP3) and convert it in ticket :
http://imageshack.us/photo/my-images/833/rpuo.jpg/

Even if the option is set as you advised, the ticket display a text message instead of a HTML content...

Regards,

James G.