Hi,
Yes have selected a queue in agent preferences and its blue. But still with
this setting I am
not getting notification.
On Thu, Mar 11, 2010 at 1:20 PM, Guillaume Rehm
Hi again,
Do you select prefered queue in agent preferences ? All queues for this agent must be in blue to have notifications from these queue.
Le 11/03/2010 07:35, manish ramteke a écrit :
Hi,Please help me with this.
On Thu, Mar 11, 2010 at 11:39 AM, manish ramteke < manish.s.ramteke@gmail.com> wrote:
Hi,
I have done changes in Preferences and enabled ticket all notification for a agent.Agent belongs to a particular queue Are there any other settings required in queue or for user which I might be missing.
Please suggest.
Regards, Manish Ramteke
Regards, Manish Ramteke
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!http://www.otrs.com/en/support/enterprise-subscription/
-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg
tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
-- Regards, Manish Ramteke