Check your mysql user settings. The user 'otrs' probably don't have
permission. check the db, and host table in mysql database.
On 7/26/05, Chaden Hite
I am getting the following error when I try to access OTRS I am using MySQL as the backend DB, SUSE 9.1 for the OS, pointing to Active Directory for authentication access it seems like the user OTRS has lost access through my DB.... but I cannot seem to get it working
I have rebooted the server as well as the apache and otrs services several times any ideas?
here is the full error:
Error: Access denied for user: 'otrs@localhost' (Using password: YES) Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.1 OS: linux Time: Tue Jul 26 09:14:59 2005
Message: Access denied for user: 'otrs@localhost' (Using password: YES)
Traceback (1774): Module: Kernel::System::DB::new (v1.40) Line: 222 Module: Apache::ROOT::otrs::index_2epl::handler (v1.73) Line: 123 Module: (eval) (v2.01) Line: 149 Module: Apache::Registry::handler (v2.01) Line: 149
thanks in advance for your help!!!