Hi All, I found a discussion about this on the mailing lists ages ago and wondered if there was an update. Basically, what I am looking for is functionality similar to how request tracker works. There is an email address setup to which all requests are emailed like support@example.com. When the system receives an email, it sends off the email to all the subscribers and requestor (in this case to everyone who has this queue as their queue) with a ticker id. Any of the parties who recieved this email can now reply to it which would distribute it back to the same list. In essence, it creates a mini mailing list. The ticket would be closed from the web front-end. I appreciate concerns re: race conditions and am quite happy for the system to not worry about race conditions at this time. Would it be possible to set the system up as per above? Alternatively, is it possible to get the system to email out as From: the currently logged in user but with a reply-to that will bring the email back into the system? I am trying to personalise the tracking while still tracking all communications. Any help in trying to acheive this would be greatly appreciated. Thanks and best wishes, Shri -- Shri Shrikumar Project Manager Kraya Solutions Edinburgh t: 0845 644 4745 m: 0773 980 3499 w: www.kraya.co.uk