Re: [otrs] Problem with authentication on otrs 2.4.2

31 Jul 2009

      i dont tried this yet but the problem is not if a third step can fix the
first login. the problem is that the default setup in a clean installation
is not working as usual. Alan McKay has make the same post with the same
problem with the subject "OTRS 2.4.2 first login"

I've upgrade yesterday the otrs version to the last version 2.4.2 and there
are not any problem.

but with a clean installation with the installer.pl is not working as must
be.

Aquiles Cohen.-

Homepage : http://aqcohen.blogspot.com

On Fri, Jul 31, 2009 at 6:01 AM, Michiel Beijen wrote:
...
SO strange, I can not reproduce this on Win2003 or Vista. Did you try
restarting the services?
What happens if you'd create a user manually?
C:\winOTRS\OTRS\bin>..\..\StrawberryPerl\perl\bin\perl.exe otrs.addUser -f
first  -l last -p secret -g admin -e michiel+admin@beefreeit.nltemp
User added. user  id is 2
Found Group.. GID is 2
User added to group
This would add a user with username *temp* and password *secret*. After
execution of this command you should be able to log in with these
credentials.
HTH...
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Jul 30, 2009 at 16:34, Aquiles Cohen  wrote:
...
i finished the web installer process. i tried this a twice and the problem
is the same...
i'm running windows 7rc (as otrs test machine) and the services are
running. the only problem is the username and password on default setup.
it's seem a bug.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Thu, Jul 30, 2009 at 9:31 AM, Michiel Beijen wrote:
...
But did you finish the web based installer? Or are you trying to run the
web based installer?
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Jul 30, 2009 at 16:16, Aquiles Cohen wrote:
...
:)  thanks michiel that was my first try. but the problem is that is a
clean installation and that username and password is not working. like the
documentation says.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
On Thu, Jul 30, 2009 at 9:10 AM, Michiel Beijen 
...
wrote:
...
try
*root@localhost* and password *root*
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Jul 30, 2009 at 16:00, Aquiles Cohen wrote:
...
Hi, i'd tried two clean installation using otrs 2.4.2 for windows
and it seems has a problem with the default setup.
otrs@localhost and password otrs is not working.
Aquiles Cohen.-
Homepage : http://aqcohen.blogspot.com
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