Re: [otrs] How to show dynamic fields in UI while creating tickets

You add it to the list on the interface's config. For instance: Reset this setting Ticket::Frontend::AgentTicketCompose###DynamicField KeyContent Remove this entry Add new entry Dynamic fields shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. On Wed, Feb 6, 2013 at 2:14 PM, Jignesh Kakka (jkakka) wrote:

I have added the fields, but still I cant see them on OTRS UI. Where exactly to update it. I made some changes in sysconfig in ticket::frontend ****

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Still it didn’t work,****

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Thanks,****

Jignesh****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Wednesday, February 06, 2013 8:42 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] How to show dynamic fields in UI while creating tickets****

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enable/add the dynamic fields to the screen via sysconfig.****

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On Wed, Feb 6, 2013 at 9:54 AM, Jignesh Kakka (jkakka) wrote:****

Hi Team,****

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I want to see all dynamic fields while creating ticket as well as while viewing ticket details. How is this possible in OTRS UI.****

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Thanks,****

Jignesh****

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