Hi Michiel, On 18.03.2010, at 09:05, Michiel Beijen wrote:
You can only have per-queue signatures. So if you are in need of different signatures, please create different queues for that. You CAN use user variables, such as
or even values from the user's preferences in the signature. So if the objective is to display the agent's phone number in the signature, just create a field for the phone number in the users preferences and use that in the signature. The benefit for this would obviously also that users can update their own phone number and it's reflected in the signatures immediately.
do you see any chance to get that working for LDAP as well? Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project