Hi All,

 

I am looking for a place to change the default FROM: address (otrs@<FQDN>) for the ticket notification emails.  I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn’t seem to have worked.  Is there a web address to manage this through the gui?  

 

What do I need to do to change the from: email address, display name and signature?

 

ß---------------

OTRS Notification Master [otrs@ammo-server.ammocomp.com]

 

Hi Lee,

 

a ticket [2005112501000056] is assigned to you by "Chrissy".

 

Comment:

 

 

http://ammo-server.ammocomp.com/otrs/index.pl?Action=AgentZoom&TicketID=6

 

Your OTRS Notification Master

----------à

 

 

Thanks,

 

Lee Connell

Field Service Technician

 

15 Main St. Suite 10

Littleton, NH 03561

603-444-3937