Hi everybody, I am new to this mailing list, I have planned to use otrs for the support of an online free game which is called stellarium (http://www.stellarium.ch). This game is in French. I am installed otrs v 2.0.4 on a Debian 4 etch (stable) that's the default package provided by this distro. My stack is composed by Apache 2.2.x, mod_perl 2.0.2, mysql 5.0.x, exim 4 (only to forward mails). The 2.0 manual of otrs give a link about how to install and configure on Debian (http://www.writely.com/View.aspx?docid=drm3kmx_0cbr3x9) but google doc told me that's I haven't enough rights to see it. So, I manage to install by myself using the Debian packages, CPAN and the manual. The only thing I have to change is adding a use lib '/usr/lib/perl5/DBI/ProfileDumper'; in apache2-perl-startup.pl to be able to enable Apache::DBI which should increase performance as advised in README.webserver. Everything look fine now, it's work, but compared to the 2.2.3 install of the demo.otrs.org system it's really slow when I try to send an answer to the user. Sometime I could wait up to 10 secondes to display the answer and 10 also to send the mail. It's strange because I am alone on this server and there is no other users. Also, the rest of the system respond really quickly. In this case, what would you try ? 1) Upgrade to the most current version using tarball 2) Something is wrong in the perl dependencies, try to upgrade it 3) Something is wrong in my stack and I should check it 4) Anything else So if anyone have an advice about this it's really welcome :) Thanks in advance Jean Martin otrs@stellarium.ch