You should also be able to change the note to note-external with the same
effect.
On 3/9/07 04:01, "David Sexton"
Hi Davide,
From my understanding, the purpose of notes is to add data to the ticket that agents can see, but the customer cannot. The 'Compose Answer (email) adds information to the ticket like a note, but also sends it to the customer.
Dave
-----Original Message----- From: Davide Bortolini [mailto:Davide.Bortolini@dopla.it] Sent: 09 March 2007 11:02 To: otrs@otrs.org Subject: [otrs] Agent add Note and notifications
Hi, when i add a note to a ticket, by default the owner is notified. Is it possible to notyfy the customer too that someone added a note??
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