1. customer email-external
2. agent email-extenal
3. customer phone.

Hi there,

 

An important question, is there a way to identify phone tickets against email tickets or automatic tickets generated by incoming emails?

 

I saw nothing

 

Any help very welcomed.

 

Cheers

Philippe

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 

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