Hi Steve,
I noticed Tobias mentioned the customer auth module, I do have this set up as far as I can tell.
I don't really have any experience with a separate DB as authentication backend, but let's see...
Tobias also mentioned "OTRS needs to sync user information to its local database and needs the config for it" , does this mean that when a customer is found in the backend, and a ticket is added, that the customer information is also stored in the local DB.
I am not entirely sure when OTRS syncs. It does it upon login, that's a fact. I did not check, but your assumption sounds reasonable. In your config it's the definition following
Map => [
which defines what pieces of information will be copied from your oracle backend to the MySQL DB.
My config file follows
I am mising the following in your config: Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; You have to tell OTRS what authentication mechanism you want to use. You have the details (DB::DSN,..), but the initial choice (DB, LDAP,..) seems to be missing. Or do I miss something myself? Cheers Tobias -- Tobias Lütticke Systems Architecture inovex GmbH Pforzheim (Head Office) Karlsruher Strasse 71 D-75179 Pforzheim Tel.: +49 (0)72 31 / 31 91 - 84 Fax: +49 (0)72 31 / 31 91 - 91 mailto:t.luetticke@inovex.de http://www.inovex.de