Re: [otrs] Ticket Creation

Actually, I had installed it using apt on debian squeeze. The highest version available is 2.4. It has pretty much everything I need, now. Also, I have found the answer, As it turns out, I could create a ticket as an agent. Thanks, On Thu, Jun 6, 2013 at 8:07 AM, Gerald Young wrote:

Are you a new user to an existing installation? If so, you should ask your admin. If you've just installed OTRS, you should have installed 3.2.latest.

On Wed, Jun 5, 2013 at 9:23 PM, Roman Gelfand wrote:

...

I am using otrs version 2.4 When logging in as agent, I can't seem to find a way to add a ticket. Is that by design? If not, could you let me know how to do this.

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