Hello all, When I do have a related set of tickets for a customer, that I want to close with a bulk action I can add 'spent time' to this ticket. After this I see in the accounting tables that every ticket gets this time assigned. But this is not what we want. We want to enter the total time used in the bulk action. To get this done I created a tiny patch for the AgentTicketBulk.pm file. This just checks if this is the first ticket in a bulk action and if so it is accounted. If not, no accounting record is created. This behaviour is selectable with a configuration option in the Config.pm, called 'CountOneTime'. I am not a Perl guru, so it could be that this has to be done in a more intelligent way. But I would like to propose this as a patch to the new OTRS version. Patch is attached. Comments are welcome. Cheers, TonK -- AT Computing Linux/UNIXperts, opleiders & oplossers Tel +31 24 352 72 82 Kerkenbos 12-38 Tel cursussecretariaat: +31 24 352 72 72 6546 BE Nijmegen Fax +31 24 352 72 92 Postbus 1428 info@atcomputing.nl 6501 BK Nijmegen www.atcomputing.nl 'If you think education is expensive, then try ignorance.'