
Hi Oliver, On 11.05.2010, at 10:54, osallou wrote:
I do not understand however how Change State is modified. State machine shows what are the possible transitions, but I do not see any way to change the status of the Change State. I made a try, and all my WorkOrders are in State Closed. However my Change State is still Requested, and no menu give me the possibility to change this... You can and should use the Condition & Action functionality to modify parameters of Changes or Workorders. The Condition & Actions are available in the ChangeZoom dialog.
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