You are dispatching by To: instead of Queue (Admin, PostMaster Mail Accounts)
A Queue has a single System Address.
That Queue has the autoreply, and the "default" Queue (in SysConfig, "Raw"?) does not.

On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas <carlos@ansp.br> wrote:
Hello all,

    I set up my system to automatically respond to the customer when a new ticket is created. It works if the customer uses its own email (eg customer@company.com), but it does not work using a group of email (eg noc@company.com or support@company.com). 

    I canīt understand what happens. Anybody knows why I canīt use group of email? 

Best regards,

-------------------------------
Carlos Eduardo Ribas



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