Which LDAP browser did you use? Was there a problem with the documentation that prevented you from having the true BaseDN? Kurt O'Connor Linn State Technical College kurt.oconnor@linnstate.edu 573-897-5275 ---------------------------------------------------------- -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Mansour Sent: Thursday, November 29, 2007 8:45 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] LDAP Auth to Windows AD issue Hi Kurt,
Any luck?
Yes, I ended up getting this working by downloading a free ldap browser, and picked out of that the real BaseDN searches I should have been using. I then started from scratch creating a file to auth against AD line by line, making sure it was 100% each line and it made sense.
From there I just got the sync from AD to MySQL working and then it just worked.
Regards, Michael.
Kurt O'Connor Linn State Technical College kurt.oconnor@linnstate.edu 573-897-5275 ---------------------------------------------------------- -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Mansour Sent: Thursday, November 22, 2007 3:29 AM To: otrs@otrs.org Subject: [otrs] LDAP Auth to Windows AD issue
Hi,
I've spent the entire day going through docs and websites on getting OTRS authenticating to Windows AD via LDAP and am close, but still get
a problem:
[Thu Nov 22 19:04:49 2007] [error] [client xx.xx.xx.xx] Message: Search failed! base='CN=otrs_ldap_allow_A,OU=Groups,OU=Builtin,DC=<ourname>, DC= local', filter='(member=CN=Michael Mansour,OU=CT_Users,OU=Users, OU=<ourOU>,DC=<ourname>,DC=local)', Success, referer: http://xxx.xxxxx.local/otrs/index.pl
The tutorial I also followed was here:
http://trinityhome.org/Home/index.php?wpid=98&front_id=18
which details how to use the LDAP to sync to the DB, but I have tried just AD authentication with the same "Search failed!" error.
I can provide more details but does anyone know what the "Search failed!" error means or how I can resolve it?
Also, what would be the typical "ldapsearch" command I could use to duplicate the entries in the config.pm file?
Thanks.
Michael.
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