Have a look at OTRS Manager: http://otrs-manager.sourceforge.net/index.php?page=homepage_en

Regards,

Regis

De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Alistair McGlinchy
Envoyé : mardi 24 juin 2008 18:58
À : otrs@otrs.org
Objet : [otrs] OTRS SLA Reporting

Hi,

I have recently started using OTRS and can quickly generate a report showing how many tickets were in each SLA. However I can't see how to separate them in to which ones passed or failed the SLA.

If that isn't possible is it possible to get average and maximum ticket duration times (close time - open time).

Any clues would be gratefully appreciated.

Cheers

Alistair