Re: [otrs] design issue regarding queues / groups and customers

On Thu, Jan 29, 2009 at 2:34 PM, Mikael Kermorgant < mikael.kermorgant@gmail.com> wrote:

Hello,

I have some difficulties to design things the right way when it comes to access policies.

Hello, Well, I've chosen a "one file is associated to a specific group" design. This way, I have the desired granularity when it comes to say who has access to a queue (Roles being important in this setup as they make things easy to manage). Regards, -- Mikael Kermorgant